FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Can we contact you via phone?
Of course! The majority of our customers call us and we pride ourselves on our personal service. Our main office is open between 08.30 & 18.00 Monday to Friday and we operate an out of hours 24-hour reception that will take messages that are sent directly to senior management. The company directors & senior management will often respond out of hours to email.
What is your minimum order quantity?
We have no minimum order quantity, although because of set up costs and print runs, clearly the more you order the better the unit price you will receive
How Do I Order?
There are several ways of ordering from our business. Some products you can buy direct online, but please call us if you have any questions.
What is your standard Lead time?
Our standard lead time to dispatch for magnets is usually 5 working days from artwork approval. For other items, it depends on the product range. We always provide lead time prior to any order, but let us know if you need anything in a hurry!
I have used a different supplier in the past, I have a repeat order, but can you match it?
We would be happy to try and match any job for you and can provide you with print samples to approve before we run the job.
I have an order ready to go but I don't have print ready artwork. Can you help?
Yes, we have artwork teams that can assist you artwork and advise on the resolution of graphics.
How do I place an order?
There are several ways to place an order. You can request a quote from our website and some products you can order direct from the website. For many items, it is always best to call us as there are often several print options for products.
Are there any hidden costs?
No. Some products have set up charges, but we always show all costs at quote stage so there are no nasty surprises.
What are set up charges?
This refers to the colour set up for screens, dies, templates or processes used in the process of applying personalisation details to a product. Colour set up charges cover labour and process costs. Please see our colour guide for more details.
Where are your products made?
Our products are manufactured in the UK which gives us greater quality control and fast, flexible lead times.
Do you charge for overs?
We find it hard to believe that some other suppliers charge for overs. You may receive overs from us, but we wouldn't dream of charging for them.
What is suitable artwork?
With printed material, the higher resolution the better.
We encourage customers to send us artwork in EPS, AI or vectored PDF as these files can easily be edited. We can provide artwork templates.
How can we be sure that the finished product will be as expected?
We provide full PDF artwork proofs prior to printing. We do not go into production until you approve the proofs.
How do you match colours?
If you have a specific brand colour that is required, you need to provide us with your colour references. We use an industry standard Pantone matching system (PMS) to closely match your requirements.
Can we see samples before buying?
Yes. Most samples we can provide free of charge, but for expensive items, we do have to charge for.